3adl.com - RMA Agreement

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RMA Agreement

PROCEDURES FOR PC'S================================

3 ADL warrants that it has a good title or licence to supply all products to the customer. If any part of the hardware products should prove defective in materials or workmanship under normal operation or service, such products will be repaired or replaced only in accordance with any warranty cover and terms. This is provided that the products are only used with equipment which 3 ADL has confirmed in writing to be compatible with the products. The customer shall be responsible for the cost of labour or other expenses incurred in repairing or replacing defective or non-conforming parts.

All software products supplied here under are supplied "as is" and the sole obligation of 3 ADL in connection with the supply of software products is to use all reasonable endeavors to obtain and supply a corrected version from the manufacturer. In the event that any such product should fail to conform to its product description PROVIDED ALWAYS THAT the customer notifies 3 ADL of any such non conformity within 90 days of the date of the invoice of the applicable software products. If products are defective, 3 ADL will only accept the return of such products provided that it receives written notification thereof giving detailed reasons for rejection and the products are returned intact together with all documentation and accessories and properly packaged. 3 ADL has agreed to accept return by way of issue of an authorisation notice. 3 ADL will not consider any claim for compensation, indemnity or refund until liability, if any, has been estabilished or agreed with the manufacturer and, where applicable, the insurance company. Under no circumstances shall the invoiced products be deducted or set off by the Customer until 3 ADL has passed a corresponding credit note. Except as specifically set out 3 ADL disclaims and excludes all other warranties whether express or implied by statute or otherwise including but limited to the warranties of description, design, merchantability and fitness for a particular purpose or arising from any previous course of dealing usage or trade practice.

All computer systems come with a standard 1 year return to base warranty. It is the customer's sole responsibility to return the computer system to 3 ADL, following permission from our customer services department. It should be returned, in its original packaging and should be properly packaged. If any part of the system is damaged when returned, that was not part of the original hardware fault, it will be the responsibility of the customer and or the customer's courier. In this case the customer will have to arrange the paying of any monies needed to correct the fault. The computer system will then be thoroughly investigated and any hardware faults that were not caused by external factors, will be corrected and the system will be sent back within 14 days. Any computer systems sent back that do not have a fault or the fault is software related will be charged for any deliveries and a rate of £ 50.00 per hour will be charged for any work carried out.

If a computer system is tampered with, in that, the tampering has caused the malfunction of the computer system. This will be the responsibility of the customer and charges of £ 50.00 per hour will apply.

Any refunds, of computer systems, will only be authorised when a full investigation of the computer system has taken place.

PROCEDURES FOR COMPONENTS:

Before customers can return faulty products back to us a RMA form will have to be filled in. All parts of the form must be completed. Once the RMA form is completed and returned back to us, allow time to access the items before and Returns number is issued.

We cannot accept any faulty parts without a Returns Number, unless it is within 14 days of purchase (swap out). Parts over 14 days old are not eligible for swap out. When returning faulty parts back to us the RMA number should be clearly visible on any outer transit packaging. Any damages to new or replaced items (courier etc), must be reported to us within 3 working days. Failure to do so will make your claim invalid.

Please DO NOT include any accessories with motheboards or cards. (Return components only). Unless you suspect the driver disks, cables or other accessories to be faulty. All static sensitive devices must be packaged appropriately with anti-static bags, otherwise warranty may be void. CPU's, Motherboards, Hard drives, CD/DvD ROM's and any circuit board type product must be returned with sufficient protection for transit, otherwise it may be rejected. Items that are defaced in anyway e.g. additional labels or markings on products, or it's original packaging which cannot be easily removed will jeopardise the RMA validation. All RMA numbers are valid for upto 21 days from date of issue. Fault descriptions must be comprehensive. Please use additional sheet if necessary.

Any products returned for credit must be in a fully re-sellable condition (3 ADL will determine if the product is in a re-sellable condition or not). Components inspected and tested with no fault found will be subject to a no fault found fee of £5.00 per item.

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